Store
Policies
Many
of your most frequently asked questions are answered below.
For any questions not answered below, please do not hesitate
to contact us! You can also
reach us by phone at 704-225-3592.
Payments
We
accept many payment forms - choose the one that is
the most convenient for you!
-
Use your paypal account, pay with a credit card (Visa,
Master Card) if you do not have a paypal account or
e-check through Paypal!
-
Pay
with Paypal
-
Pay
with your Visa, Master Card, Amex or Discover Card
without paypal!
-
Pay
by Cahier's check or Money Order (NOTE! WE DO NOT
ACCEPT PERSONAL CHECKS!)
-
Pay
with Google Checkout!
Paypal
account payments and Paypal
payments will generally process immediately, which guarantess
you the fastest possible order processing. Paypal orders
will generally ship within 5-7 days of when they were
placed. Paypal E-check payments will
generally clear within 5-7 business days. Please note
that orders
will NOT be shipped until all e-checks clear. All paypal
payments will appear on your statement as RAVENMOON
We
also accept Visa/MC/AMEX/Discover and
your card will be processed on the next business day.
Once payment has been approved, we will ship your order
within 5-7 business days! All credit card payments will
appear in your statement under our email address!
We
also now accept Google Checkout! Once
your order is placed, we will send you a Google Checkout
invoice to the email address on your order. Payment
for all Google Checkout invoices MUST be
made within 48 hours of your order being placed (unless
other arrangements have been made) or your order will
be cancelled, We will ship your order within 5-7 business
days of receiving your payment! We can definately work
with you if you need additional time to pay your Google
Checkout invoice - just contact us and let
us know how much time you need and we will do our best
to work with you!
Once
you are checking out, our shopping cart will automatically
give you the Four payment options listed above. Please
select the one that works best for you and follow
the
instructions for completion! Please NOTE:
Orders totaling
more than $200 will require additional packing time up
to 10 days.
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NC
Sales Tax
We are located in Charlotte, NC and all residents of
the state of NC are required to pay state taxes
on goods sold
by law. North Carolina State tax is 7.5%. Once you check
out, you will see the state tax listed in your shopping
cart. Paypal will NOT reflect the sales tax charged to
your order until your payment is processed. Please
be
sure to validate your order total BEFORE your order is
transferred to paypal for payment. Also, for local
customers in the Gaston, Mecklenburg and Cabarrus
Counties, we offer the convenience of free shipping
with every order! All other USA customers can qualify
for free shipping on all orders over $100!
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Refunds
and Exchanges
If you are unsatisfied with your order, we will exchange
your products for any other product in our store.
Refunds must be requested within 7-10 days of the
receipt of the item (receipt of the item will be
determined by post office delivery date via USPS
Delivery confirmation service). The original item
must be mailed back to us and must be in "like
new" condition. Please note that no refunds
or exchanges will be processed until we have received
your product return. A refund or credit will be made
for the price of your order, plus any taxes and shipping
billed on your original order minus any coupons or
discounts used. Return shipping fees will not be
refunded..
On all of our hand-crafted products may
have small differences from product to product. Please
keep this in mind when you are requesting as exchange.
Please note, as with refunds, no credit will be issued
until we have received the item back from you. On incenses,
herbs and oil blends, no exchanges or refunds will be
given if more than 25% of the product has been used already.
We must receive the item from you within 7-10 days of
delivery date. A credit will be issued that includes
your original price, taxes and original shipping cost
of the order minus any coupons applied. Return shipping
fees will not be credited.
If a product was damaged in shipping, we will gladly
exchange it once you ship the damaged product back to
us. A refund for return shipping amount will be credited
to your paypal or credit card account once we receive
the item, so please be sure that the correct shipping
amount is displayed on the label by the carrier. If the
label does not show the shipping fees, we will not be
able to credit them back to you.
In all refunds and exchanges, please be sure that the
entire product is shipped back to us along with any product
accessories. Thank you!
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Order
Inquiries
You
can inquire about your order via email at: contact
us. Please allow 24 hours for us to respond to your
inquiries. You can also log in to the shopping cart at
anytime to check the status of your order. Email is truly
the best way to reach us, as we spend most of our day
in our apothecary blending herbs!
If you would like to reach us by phone,
you may contact us at: 704-225-3592 . Please leave
us a message if we are away from the phone and we will
contact you back the same day! We now also accept phone
orders, so if you wish to place your order by phone, feel
free to contact us! Please note, you will not be able
to check the status of your phone order online as you
can with an internet order.,
Our business hours are as follows:
Monday
thru Saturday from 1 PM to 9 PM EST
We are closed on Sundays
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Wholesale
and Bulk Discounts
We
currently offer a limited wholesale program with bulk
discounts for large orders on bulk herbs (10lbs or more
- can mix 1lb of each herb) and our herbal blends
(by
the case of 6 or more). Herbal blends include loose incenses,
oils bath salts, spell mixes and herbal baths. If
you
are interested in wholesale pricing, please fill
out our wholesale request form for access to our
wholesale
price list. We do not accept checks or money orders
for bulk orders. All bulk orders must be paid via Paypal
or credit card. You must have a valid State Tax ID
number for any wholesale orders.
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Coven
or Group Program
We
are pleased to offer a special coven program! Each
coven with at least 3 members can sign up. We will
accrue 8% of all coven member orders (after discounts
and not including shipping) towards your coven account.
Purchases made by the coven can take the accrued funds
as a discount on their order. Coven total will be tallied
quarterly and a report will be mailed to the coven
representative displaying credits earned. For example,
if total coven member orders for the last quarter totaled
$500, the coven will receive a $40 credit towards its
next coven purchase. Click here
to sign up!
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Affiliates
and Linking to us
Our
affiliate program is live! For details and to sign up,
check out our Affiliate
Program Information Page. For creating a non-affiliate
link to our website, you can use one of our banners below
or feel free to contact us
for assistance - Thank you!
All
artwork was designed by Jessica Galbreth - you can see
her website at:
Jessica Galbreth
Website
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Brightest
Blessings,
Dark
Raven
